Terms and Conditions

1. Introduction

Welcome to Blueprint Genius Training. By accessing our website, enrolling in our courses, or using any of our services, you agree to the terms and conditions outlined in this document. These terms govern your relationship with Blueprint Genius Training and ensure that our services are delivered fairly, transparently, and in compliance with the law.

2. Course Registration and Payment

2.1 Course Booking

You can book any of our courses through our website, via email, by phone, or in person. We will confirm your booking through email once payment is received or a payment agreement is in place.

2.2 Payment Terms

All payments must be made in UK pounds sterling (GBP). If a credit account has not been pre-arranged, payment is due at the time of booking through credit card, debit card, Klarna, or BACS. We provide invoices for all bookings, and payments must include the invoice number as a reference.

2.3 Klarna Payments

We offer Klarna as a payment option for your convenience. By selecting Klarna, you agree to Klarna’s own Terms and Conditions, which include options such as “Pay Later,” “Pay Now,” and “Pay in 3” installments, subject to eligibility and approval by Klarna. Any late or missed payments with Klarna are the sole responsibility of the customer and may incur additional fees as specified by Klarna.

2.4 Credit Accounts

If payment is arranged via a credit account, the full balance must be settled within 30 days of the invoice date. Failure to pay within the specified period may result in cancellation of the course, withholding of certifications, and suspension of any future services.

2.5 Late Payments

Late payments may be subject to interest at the rate of 4% above the base rate of Barclays Bank and will accrue from the due date until payment is made in full. We reserve the right to recover additional costs associated with collecting overdue payments.

3. Cancellations, Refunds, and Transfers

3.1 Cancellation by You

Cancellations made more than 14 days before the course start date will qualify for a full refund.
If you cancel between 7-14 days before the start date, you will be eligible for a refund of 50% of the course fee.
Cancellations made less than 7 days before the course start date are not eligible for a refund.

3.2 Transfers

If you wish to transfer to another course, this request must be made at least 7 days prior to the original course start date. Transfers are subject to availability, and the new course date must be within 12 months of the original booking.

3.3 Cancellation by Us

Blueprint Genius Training reserves the right to cancel or reschedule courses due to insufficient demand, unavailability of instructors, or any unforeseen circumstances. In such cases, you will be given the option of a full refund or transfer to a different course date. No further liability will be accepted for additional costs.

4. Course Attendance and Learner Responsibilities

4.1 Attendance
It is your responsibility to attend all scheduled sessions as required. Failure to attend any part of the course may result in forfeiture of the course fee, and in some cases, you may be disqualified from completing the course.

4.2 Special Requirements

If you have any special requirements (e.g., disability accommodations or learning needs), you must inform us at least 7 days prior to the course start date. Special accommodations will be arranged in compliance with the Equality Act 2010.

4.3 Conduct

All learners are expected to conduct themselves in a professional manner during courses and assessments. Misconduct or violation of health and safety policies may result in expulsion without a refund.

5. Assessment, Certification, and Progression

5.1 Assessments

Assessments for qualifications are conducted following the guidelines established by the awarding body (e.g., NOCN or CITB). All assessments must be completed as per the course requirements.

5.2 Certification

Upon successful completion of the course and associated assessments, learners will be awarded certification in compliance with the awarding body's standards. Certificates will be issued only once all fees are fully paid.

5.3 Certification Appeals

If you wish to appeal an assessment result, you must do so within 14 days of receiving the result. Appeals will be reviewed by an independent assessor, and a final decision will be communicated within 30 days.

5.4 Progression

We will provide guidance on the next steps and progression routes available upon successful course completion. Learners are encouraged to use our advisory services to explore additional qualifications or vocational paths.

6. Whistleblowing and Complaints

6.1 Whistleblower Protection

Blueprint Genius Training maintains a whistleblowing system to address concerns related to ethical conduct, malpractice, or breaches of health and safety standards. You may submit complaints or concerns through our online form, which allows for anonymous submissions if preferred.

6.2 Complaints Procedure

If you have any complaints regarding our services, course content, or instructors, we encourage you to submit them through the appropriate channels on our website. Our team will acknowledge your complaint within 2 working days and aim to resolve the issue within 7 working days. In cases requiring further investigation, we will keep you informed of the progress and outcome within 14 working days.

7. Data Protection and Privacy

7.1 Data Collection

We collect and process personal information in accordance with the Data Protection Act 2018 and GDPR. This includes details provided during course registration, assessments, and certification processes.

7.2 Data Usage

Your personal data will be used for course administration, assessment, and certification purposes. We may share your data with awarding bodies (e.g., NOCN or CITB), funding organizations, or regulatory authorities as required.

7.3 Data Security

Your data will be stored securely, and access is restricted to authorized personnel only. We do not share your data with third parties for marketing purposes without your explicit consent.

7.4 Right to Access

You have the right to request access to your personal information held by us at any time. If you wish to make a data access request, please contact us at admin@blueprintgeniustraining.com.

8. Intellectual Property

All content on our website, including course materials, videos, assessments, and branding, is the intellectual property of Blueprint Genius Training. You may not reproduce or distribute any course material without our explicit written permission.

9. Limitation of Liability

While we take every measure to ensure the quality and safety of our courses, Blueprint Genius Training shall not be liable for any indirect, incidental, or consequential damages that may arise from attending our courses or using our services.

10. Amendments to Terms and Conditions

Blueprint Genius Training reserves the right to update or modify these terms and conditions at any time. Any changes will be published on our website and will apply to future transactions and bookings.